At SSPCR 2022 (EURAC) Marine Cornelis shared some thoughts on transforming anger into action, the importance of citizenship and finding joy in climate action
I have contributed to the new COST ENGAGER report on the current state of the art in energy poverty measurement, overviewing existing knowledge gaps and new approaches
In June 2019, I was invited by the ENABLE.EU project to talk about consumer perspectives, smart meters and measures to bridge the gap between consumer needs and European intentions. My role was to bring the voice of consumers to the table and get back to the essentials, namely that attention to people’ needs and personalised service are essential to enable the development and acceptance of technologies by all and for all.
This article was originally written for the ESRC JustEnergy website. Naomi and I participated in the conference “Consumer ADR: Delivering fairness and justice for consumers,
Egemone Consulting asked me to be the “expert of the month” of January 2019.
In April 2018, the European Commission proposed the so-called “New Deal for Consumers” in order to strengthen EU consumer rights and enforcement. The measures of the New Deal should have an impact on the level of protection and redress for all consumers throughout Europe.
In December 2018, the Mexican Energy Ombudsman asked me to write a special edition of its monthly magazine, focusing on energy consumer protection in Europe:
In the article on the consumer in alternative dispute resolution, we invite the reader to reflect on consumer expectations in Consumer ADR
I am back from the Citizen’s energy forum, the annual European Commission’s convention which has been steering EU’s energy consumer policies for the last ten years. New business models and ADR were at the centre of the 10th meeting.
One of the key aims of the ESRC Just Energy project is to investigate how vulnerable consumers access justice. Therefore, understanding which consumers are currently excluded from accessing justice through ADR is key, as is providing an overview of recent EU and national measures and policies which seek to address energy poverty and consumer vulnerability in the energy sector.
#EUClimatePact ambassador.
Next Energy Consumer founder and executive director. Consultant & policy-shaker.
