Blog Tag: Ombudsman

Consumer rights

Mexican Energy and Society Week

NextEnergyConsumer will be in Mexico City next week for a special Mexican Energy and Society Week. We will focus on energy, climate change and society,

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Consumer rights

Citizens at the heart of the European energy transition: how can we put smart meters at the service of users?​

In June 2019, I was invited by the ENABLE.EU project to talk about consumer perspectives, smart meters and measures to bridge the gap between consumer needs and European intentions. My role was to bring the voice of consumers to the table and get back to the essentials, namely that attention to people’ needs and personalised service are essential to enable the development and acceptance of technologies by all and for all.

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ESRC Just Energy Energy Poverty State of Play
Energy consumers

ESRC Just Energy: 2018 Policy overview of the development of energy poverty & vulnerability at EU level

One of the key aims of the ESRC Just Energy project is to investigate how vulnerable consumers access justice. Therefore, understanding which consumers are currently excluded from accessing justice through ADR is key, as is providing an overview of recent EU and national measures and policies which seek to address energy poverty and consumer vulnerability in the energy sector.

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