Citizens at the heart of the European energy transition: how can we put smart meters at the service of users?
In June 2019, I was invited by the ENABLE.EU project to talk about consumer perspectives, smart meters and measures to bridge the gap between consumer needs and European intentions. My role was to bring the voice of consumers to the table and get back to the essentials, namely that attention to people’ needs and personalised service are essential to enable the development and acceptance of technologies by all and for all.
Just Energy World Cafe Institute for Advanced Legal Studies 15 March 2019
A very engaging workshop thanks to all the participants!
Consumer ADR: Delivering fairness and justice for consumers, business and markets
This article was originally written for the ESRC JustEnergy website. Naomi and I participated in the conference “Consumer ADR: Delivering fairness and justice for consumers, business and markets” organised by the Center of Socio-Legal Studies of the University of Oxford on 18 and 19 March 2019. Alternative dispute resolution (ADR) allows the settlement of a […]
Le Mot de l’Expert, Egemone Consulting
Egemone Consulting asked me to be the “expert of the month” of January 2019.
“Energy poverty, clean energy, and the European energy divide” – Bucharest, January 2019
Feedbacks on the COST Engager conference “#Energypoverty, clean energy, and the European energy divide” in Bucharest
The ‘New Deal for Consumers’: A better framework for consumer protection and redress?
In April 2018, the European Commission proposed the so-called “New Deal for Consumers” in order to strengthen EU consumer rights and enforcement. The measures of the New Deal should have an impact on the level of protection and redress for all consumers throughout Europe.
Protección al consumidor en el sector energético Antecedentes y mejores prácticas de Europa, Mexican Energy Ombudsman
In December 2018, the Mexican Energy Ombudsman asked me to write a special edition of its monthly magazine, focusing on energy consumer protection in Europe: Protección al consumidor en el sector energético, Antecedentes y mejores prácticas de Europa. Through this article (in Spanish), I aim to raise awareness of the importance of having an energy market adapted […]
Reflections from the Second Catalan Congress of Energy Poverty
I was invited to talk about energy poverty mitigation initiatives in Europe. I put some existing curative and preventive measures into perspective, such as energy bonuses and retrofitting programmes.
