Consumer rights
Le Mot de l’Expert, Egemone Consulting
Egemone Consulting asked me to be the “expert of the month” of January 2019.
January 31, 2019
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Egemone Consulting asked me to be the “expert of the month” of January 2019.
Feedbacks on the COST Engager conference “#Energypoverty, clean energy, and the European energy divide” in Bucharest
In April 2018, the European Commission proposed the so-called “New Deal for Consumers” in order to strengthen EU consumer rights and enforcement. The measures of the New Deal should have an impact on the level of protection and redress for all consumers throughout Europe.
New measures agreed at the end of 2018 put the consumer at the center of clean energy transition and give more protection to the poorest and more vulnerable energy consumers.
In December 2018, the Mexican Energy Ombudsman asked me to write a special edition of its monthly magazine, focusing on energy consumer protection in Europe:
The policy overview of the development of energy policy & vulnerability at EU level I wrote for the ESRC Just Energy research project has been published
In the article on the consumer in alternative dispute resolution, we invite the reader to reflect on consumer expectations in Consumer ADR
I was invited to talk about energy poverty mitigation initiatives in Europe. I put some existing curative and preventive measures into perspective, such as energy bonuses and retrofitting programmes.
I am back from the Citizen’s energy forum, the annual European Commission’s convention which has been steering EU’s energy consumer policies for the last ten years. New business models and ADR were at the centre of the 10th meeting.
One of the key aims of the ESRC Just Energy project is to investigate how vulnerable consumers access justice. Therefore, understanding which consumers are currently excluded from accessing justice through ADR is key, as is providing an overview of recent EU and national measures and policies which seek to address energy poverty and consumer vulnerability in the energy sector.
#EUClimatePact ambassador.
Next Energy Consumer founder and executive director. Consultant & policy-shaker.